Problem Tracking Sheet: Applications
Service Request tracking number:
Support engineer working with you: ________________________
Has the issue been resolved? YES / NO
If yes, brief description of resolution:
Operating System: __Windows NT™ __Windows® __MS-DOS® __OS/2®
Version: _____
Primary Application:
Application:______________________________ Version:
Platform: _________________________ (Macintosh®, Windows, MS-DOS)
Complete problem description and steps needed to duplicate the problem:
Exact text of error messages resulting from the problem (including numbers):
Additional Details:
What are the symptoms of the problem?
What specifically is being done when the problem occurs?
Problem Tracking Sheet: Applications (continued)
Service Request tracking number:
Is the problem consistently reproducible? YES / NO
What changes have been made recently to the system(s) involved?
What steps have you taken in testing this problem? (What factors do you believe have been eliminated as unrelated to the problem?)
Hardware Configuration: (If unknown, use MSD.EXE to help obtain this information.)
Machine type and model: Memory:
Printer type and model: Memory:
Video card type and model:
Display type and model:
Network card type:
Hard drive controller type:
Machine BIOS:
Video BIOS:
Drive types (fixed and floppy):
Mouse: Used Interrupts:
Other information (hardware):
Problem Tracking Sheet: Applications (continued)
Service Request tracking number:
Other Software Details:
Network:
Version (server and workstation):
Other applications involved:
Printer driver version:
File size/date:
Video Driver version:
File size/date:
Fonts used (TrueType®, ATM®, printer fonts):
MSCDEX version (if applicable):
CD-ROM device driver:
File size/date:
Third-party software used (include versions):
Other information (software):
Problem Tracking Sheet: Applications (continued)
Service Request tracking number:
Contents of Important System Files:
AUTOEXEC.BAT CONFIG.SYS
Additional Notes: